Terms of use

Last updated: July 2026.

1. About this service

This website ("Service") is an independent visitor and reservation service for tickets to the Palácio Nacional da Pena and Pena Park in Sintra, Portugal. The Service is operated by an EU-registered legal entity ("Operator") acting as an authorised reseller of admission slots. The Operator is not Parques de Sintra – Monte da Lua, S.A., and is not affiliated with the palace administration.

2. Bookings and confirmations

By placing an order you request an admission slot from the Operator's live inventory. A booking is confirmed only when the Operator sends the e-ticket with QR code to the email address you provided. Until confirmation arrives, no contract exists and no charge has been finalised.

3. Prices and payment

All prices are shown in euro (EUR), inclusive of all applicable taxes and fees. The total displayed on the review step is the total charged to your payment method. Payments are processed by a PCI-DSS certified third-party processor; the Operator does not store card numbers.

4. Refunds and cancellations

You may cancel free of charge up to 24 hours before your palace entry time; the Operator will refund the full amount within 5-10 business days to the original payment method. Cancellations inside the 24-hour window are non-refundable because the slot is committed to the palace's timed inventory.

5. Access rules

Palace admission is subject to the on-site rules of Parques de Sintra – Monte da Lua, S.A., including restrictions on backpacks, food, animals and photography of certain rooms. The Operator has no authority to override those rules; visitors denied entry for failure to comply are not entitled to a refund from the Operator.

6. Availability

Same-day availability is subject to release windows managed by the palace administration and cannot be guaranteed in absolute terms. If a slot you have booked becomes unavailable, the Operator will offer an equivalent time on the same day or a full refund at your choice.

7. Data protection

Personal data collected through this Service (name, email, phone, country of residence) is processed by the Operator only for the purpose of delivering your booking and complying with legal record-keeping. See the Privacy Statement for details, retention periods and your GDPR rights.

8. Liability

The Operator's liability is limited to the price paid for the ticket. The Operator is not liable for indirect losses (transport, accommodation, missed connections) resulting from schedule changes, palace closures, force majeure or other events outside its reasonable control.

9. Applicable law

These terms are governed by the laws of the European Union member state in which the Operator is registered. Consumer disputes may be brought before the competent national consumer protection authority or the EU Online Dispute Resolution platform.

10. Contact

Questions: support@example.com. Response within one business day.